We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands
Customer services is about technology, because constantly evolving technology is driving up customer expectations and has the power to simplify service delivery for you. So naturally we support your customers and your need for competitive advantage.
Customer service demands experience, because service is one of your most valuable brand assets and becoming more complex to deliver. Differentiated by our experience, we are global, have know-how across the customer journey and, backed by Bertelsmann, we take a long-term perspective. So we’re your partner for the duration.
Above all, customer service is about people, because service is a human thing even if it’s delivered by a robot. And it’s people that apply technology, draw on experience, and add value. Our enterprising spirit means we’re defined by our people, who deliver effectively in the face of the unpredictable, shape the future, drive global consistency as well as individual nuance.
Driven by technology and differentiated by experience, we will ensure you perform. But powered by people we will also help you transform.
We manage 300 million customer contacts per year across multiple channels for our partners
We are in five continents, speak 35+ languages, across 100+ sites, in 27 countries, employing more than 44,000 people and have five research and development centres