Arvato provides a complete range of financial solutions for public and private sector clients operating in national and international markets.
We offer integrated solutions for the active and value-based management of all customer relationships and cash flows that help to safeguard payment flows during every stage of the customer life cycle.
Our comprehensive range of solutions spans from risk management, invoicing and payment processing, to collections – as well as fully integrated Finance & Accounting BPO.
We draw on more than 50 years’ of experience to help our clients meet their strategic goals, whether that means reducing costs, supporting expansion, increasing revenues or improving customer satisfaction.
Our finance services are flexibly structured and address all types of relationship: business-to-business, business-to-consumer and peer-to-peer, in both traditional and online environments.
A unique approach to partnership
We understand the importance of trust and security in financial solutions, and the unique nature of our long-term partnerships is widely recognised. Working as part of our clients’ business, we create solutions that meet their needs, deliver the promised results and protect their brand.
Demonstrating our flexible approach, we base ourselves on-site with some of our key partners across many geographies. We have strong centres of excellence for F&A BPO, credit management and collections across the UK and Ireland. These local facilities are supported by Arvato’s global network of hubs in the USA, Brazil, China, Philippines, Singapore and Germany, offering a valuable resource for multi-national clients looking for global solutions and specialist knowledge of regional markets worldwide.
International network extends global reach
Our global financial solutions delivery network offers clients global scale paired with specialist knowledge of regional markets.
Gain a competitive edge by measurably improving both top and bottom line
We deliver value through our innovative client engagement model, the quality of our service delivery and a focus on delivering efficiencies.
Our Global BPO F&A relationship with Microsoft, covers 4 major lines of business that generate over 90% of the client’s global revenues.
With the acquisitions of Credit Solutions and BCW, Arvato has become one of the UK’s leading providers of credit management and debt recovery.
Finance and Accounting
Arvato has been offering multiple types of F&A BPO since 2003. Present in more than 21 countries, we have more than 6,000 staff for F&A BPO across 40 delivery locations globally.
In 2014 Arvato was positioned as a Leader in Gartner’s Magic Quadrant for Finance and Accounting BPO reflecting the strength and continued global growth of Arvato’s F&A BPO services.
With extensive global experience in the public sector, high-tech, e-commerce and manufacturing industries, Arvato offers a comprehensive range of F&A BPO solutions on both a customized and one-to-many basis. We provide a highly-scaled offering with core services (O2C, P2P, R2R, T&C), complementary services (customer support, global payment and merchant services) and over-arching consultancy services.
Because we know that every business is different, we have designed our global payments solutions to be fully customizable. Our payment services can be automated, and require minimum maintenance to reduce complexity and cost for our clients.
We help clients minimise risk by analysing and scoring customer data, and maintaining constant checks of customers’ financial status.
By reducing bad debt losses across all phases of the customer life cycle, our risk management service helps clients significantly increase their revenues. Our offering can be used by our clients at the start of a new customer relationship to enable appropriate decisions on how they want to treat their customers, including the definition of credit limits and payment methods.
Credit and Collection Management
Our end-to-end credit management services improve our clients’ cash flow by improving the collection of outstanding revenues. Our comprehensive range of services covers the entire credit management chain, from early arrears management to in-house collection services, field collection services, legal processing and enforcement through all relevant legal jurisdictions.
A more convenient method to interact with customers
Standing for Rich Interactive Secure E-messaging, RISE is a secure customer interaction platform which offers customers a more convenient method to interact with your business compared to traditional communication methods.