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      A trusted partner to deliver financial solutions

      Financial Solutions

      Scroll down
      • 01. A unique approach to partnership
      • 02. Client benefits
      • 03. Proof points
      • 04. Services
      • 05. Related content
      • 06. Regulatory services
      • 07. Get in touch

      Financial Solutions

      We provide a complete range of financial solutions for public and private sector clients operating in national and international markets.

      We offer integrated solutions for the active and value-based management of all customer relationships and cash flows that help to safeguard payment flows during every stage of the customer life cycle.

      Our comprehensive range of solutions spans from risk management, invoicing and payment processing, to collections – as well as fully integrated Finance & Accounting BPO.

      We draw on more than 50 years’ of experience to help our clients meet their strategic goals, whether that means reducing costs, supporting expansion, increasing revenues or improving customer satisfaction.

      Our finance services are flexibly structured and address all types of relationship: business-to-business, business-to-consumer and peer-to-peer, in both traditional and online environments.

      A unique approach to partnership

      We understand the importance of trust and security in financial solutions, and the unique nature of our long-term partnerships is widely recognised. Working as part of our clients’ business, we create solutions that meet their needs, deliver the promised results and protect their brand.

      Demonstrating our flexible approach, we can base ourselves on-site with partners across many geographies or can create a  strategy to find the right location to suit your business needs. We have strong centres of excellence for F&A BPO, credit management and collections across the UK and Ireland. These local facilities are supported by Arvato’s global network and hubs, offering a valuable resource for multi-national clients looking for global solutions and specialist knowledge of regional markets worldwide.

      Client benefits

      Right-shoring in line with business priorities

      We always ensure we develop a location strategy to meet the requirements of clients’ businesses while still delivering benefits

      Gain a competitive edge by measurably improving both top and bottom line

      We deliver value through our innovative client engagement model, the quality of our service delivery and a focus on delivering efficiencies

      Achieve significant cost reductions while improving services

      Access to standardised systems and processes across a broad range of financial solutions reduces costs and leads to improved service delivery internationally

      Proof points

      90%

      Our Global BPO F&A relationship with Microsoft, covers 4 major lines of business that generate over 90% of the client’s global revenues

      Leader

      With the acquisitions of Credit Solutions and BCW, we have become one of the UK’s leading providers of credit management and debt recovery

      54.7m

      We process more than 54.7 million invoices worth EUR 45.5bn annually

      Services

      • Finance and Accounting
      • Payments
      • Risk Management
      • Credit and Collection Management
      • RISE

      Finance and Accounting

       

      Arvato has been offering multiple types of F&A BPO since 2003. Present in more than 21 countries, we have more than 6,000 staff for F&A BPO across 40 delivery locations globally.

      In 2014 Arvato was positioned as a Leader in Gartner’s Magic Quadrant for Finance and Accounting BPO reflecting the strength and continued global growth of Arvato’s F&A BPO services.

      With extensive global experience in the public sector, high-tech, e-commerce and manufacturing industries, Arvato offers a comprehensive range of F&A BPO solutions on both a customized and one-to-many basis. We provide a highly-scaled offering with core services (O2C, P2P, R2R, T&C), complementary services (customer support, global payment and merchant services) and over-arching consultancy services.

      Learn more

      Payments

       

      Because we know that every business is different, we have designed our global payments solutions to be fully customizable. Our payment services can be automated, and require minimum maintenance to reduce complexity and cost for our clients.

      Learn more

      Risk Management

       

      We help clients minimise risk by analysing and scoring customer data, and maintaining constant checks of customers’ financial status.

      By reducing bad debt losses across all phases of the customer life cycle, our risk management service helps clients significantly increase their revenues. Our offering can be used by our clients at the start of a new customer relationship to enable appropriate decisions on how they want to treat their customers, including the definition of credit limits and payment methods.

      Learn more

      Credit and Collection Management

      Our end-to-end credit management services improve our clients’ cash flow by improving the collection of outstanding revenues. Our comprehensive range of services covers the entire credit management chain, from early arrears management to in-house collection services, field collection services, legal processing and enforcement through all relevant legal jurisdictions.

      Learn more

      RISE

      A more convenient method to interact with customers

      Standing for Rich Interactive Secure E-messaging, RISE is a secure customer interaction platform which offers customers a more convenient method to interact with your business compared to traditional communication methods.

      Learn more

      Related content

      Clients

      • 1&1
      • Chesterfield Borough Council
      • Microsoft
      • Sefton Metropolitan Council
      • Slough Borough Council
      • RISE Customer interaction platform

      Industries

      • Banking
      • Insurance
      • Retail
      • Public Sector
      • Utilities
      • IT & Technology
      • Automotive
      • Entertainment & Media
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      Regulatory services

      In the unlikely event you are unhappy with our service, you have the right to complain to the Financial Ombudsman Service – please click below to go to their website.

      • Financial Ombudsman
      • The Standards of Lending Practice
      • CSA

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      Get in touch

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      The Arvato CRM UK privacy notice, and associated Bertelsmann privacy notice can be viewed here.

      Contact
      Debbie Nolan
      Commercial Director
      Arvato Financial Solutions
      +44 1412 2145 67
      Solutions Financial Solutions
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