Channel integration to deliver a premium service for citizens
Improving customer relations in the public sector not only means optimising service delivery, but also engaging with citizens in the right way across each service.
By implementing channel shift, we help our clients deliver public-facing functions and engage with their citizens across a range of digital and traditional channels. Providing self-serve facilities and empowering residents to engage effectively via digital platforms enables employees to be more responsive so they can devote more time to complex customer enquiries.
We develop customer service centres and multi-purpose facilities for our public sector clients, offering a variety of face-to-face services to the local community and integrating telephone, email and social media channels.
Our intelligent CRM, IT and telephony systems can help our partners achieve a single view of how their citizens engage with them. These valuable customer insights can enable a service provision tailored to the customers’ needs.
State-of-the-art contact centres with multiple channel integration
Achieve a single view of your citizens to gain valuable customer insights
Implement channel shift to increase customer satisfaction and reduce costs
Providing self-serve and multiple -channel contact options for citizens can speed up processes and boost satisfaction levels
Interactions processed per year for Slough Borough Council in our state-of-the-art contact centre
We have a strong working partnership that delivers excellent customer service and value for our residents.Cllr John Burrows, Leader, Chesterfield Borough Council