Revenues and Benefits
A careful approach to balancing needs
The UK’s benefits system is in constant flux. Add to this periodic seismic shifts that demand new thinking and approaches and you have a particularly challenging area of administration.
We help our clients adapt to change by introducing new technology and ways of working, while coaching them to review operating structures to reduce costs.
Balancing the need for efficiency generation with appropriate customer service for vulnerable people is both important and challenging. We enable our partners to empower their citizens to make claims online or via self-serve systems by implementing channel shift. While we strive to maximise collection rates, we do not forget that we are dealing with people each with individual set of circumstances.
Arvato has a track record in maximising government revenues, positioning our clients in the top 10% of comparable government organisations, and delivering training courses to ensure employees are up to date with new legislation.
Boost collections through channel shift
Online self-serve functions can significantly increase revenue collections and free-up staff for more complex work
Over a decade of experience
Access to a wealth of knowledge in delivering revenues and benefits services for local authorities
Arvato has shown great willingness to go beyond the initial contractual commitments and work closely with us to maximise collections and revenues. This is enabling us to protect frontline services for citizens and drive transformationRoger Parkin, Chief Executive, Slough Borough Council