Robotic Process Automation (RPA)
Empowering real transformation
Councils need to adopt innovative approaches to help them tackle the challenge of budget cuts and the increase in workload coming off the back of the welfare reforms. Shared services partnerships and digital by default are delivering much-needed, long term transformation, further changes are also needed in the back office to ensure that systems and processes are as streamlined and efficient as possible.
We help clients achieve this using Robotic Process Automation (RPA) across a range of functions, including HR, finance and accounting, revenues and benefits and customer services. We provide a blended, flexible approach, which can include an end-to-end solution of identifying, designing, building and monitoring automated processes, providing RPA-as-a-service and also a build and deploy option.
The proven technology completes core, repetitive transactional tasks with increased speed and accuracy, and works by using software that mimics human interaction and follows rule-based processes.
Arvato's ProcessAutomate RPA solution
Arvato’s ProcessAutomate RPA solution combines our public sector process expertise with our knowledge of automation technology. This enables us to streamline and automate your mundane, repetitive back-office tasks, so that your employees can spend more time helping citizens.
Our ProcessAutomate solution can be implemented within 30 days (per process) without the need for costly and complex IT integration.
Automation white paper
Arvato has created a white paper which provides public sector professionals who are under increasing pressure to control costs and deliver value for money with an overview of how robotic process automation (RPA) can help to drive transformation and much needed efficiencies.
It advises on what RPA is and typical areas suitable for its deployment, the multiple benefits that can be achieved through its use, guidance on best practice models for implementation and provides real-life examples of how automation is already working within the public sector.
Automation case study
Our secure and reliable solution has been particularly successful in one of our local government partnerships, where our team of highly-skilled, accredited software developers and consultants has automated a variety of processes in the revenues and benefits department.
We have significantly increased the processing speed for a range of laborious, administrative tasks, from signing people up to council tax direct debit, to applying discounts to customers’ accounts and manually uploading information with 100 per cent accuracy.
RPA’s inherent scalability means it can be rolled-out across multiple areas so the benefits of the technology can be felt widely across an organisation.
Releasing staff to focus on strategic and value-added activities
Reducing the administrative burden means employees can dedicate more time to focus on critical work, such as collection and tackling council tax fraud
An improved service for citizens
The reductions in processing errors mean teams have to spend less time on handling transactional, repetitive tasks and can devote more time to complex issues
We’ve reduced the time to input a council tax direct debit from five minutes to less than one
In one of our local government partnerships, costs per direct debit process have been cut from £1 to 20p