Robotic Process Automation (RPA)
Automation can help your organisation become more productive, efficient and improve services for citizens
Arvato’s ProcessAutomate RPA Solution can help pressured public sector decision makers, who have to manage complex welfare reforms with less budget and fewer staff, to put resources where they are really needed. By combining our public sector process expertise with our knowledge of automation technology, Arvato’s ProcessAutomate can streamline and automate your mundane, repetitive back-office tasks, so that your employees can spend more time helping citizens.
Our ProcessAutomate solution can be implemented in as little as 30 days per process without the need for costly and complex IT integration.
What is Robotic Process Automation (RPA)?
RPA technology uses software to create an agile, virtual workforce which mimics human processing of repetitive, labour-intensive tasks. It follows rule-based business processes and interacts with systems in the same way that people do. This lends the technology to being used in your back-office environment, where a high proportion of administrative, laborious tasks currently take up your employees’ valuable time.
The technology is most suited to finance and accounting, revenues, benefits, customer services, HR and payroll departments, and works best with processes that involve:
- Structured, rule-based, repeatable, computer-based tasks
- Searching, collating or updating information
- Accessing one of more systems to complete a process
- Performing simple of complex decisions or algorithms
Typical examples for such tasks include indexing documents, manually uploading information into forms and systems, or cross-checking information across different data-bases.
Our ProcessAutomate RPA Solution combines market-leading technology with our extensive expertise in public sector service transformation.
With our multi-skilled team of accredited software developers, RPA consultants and learning and development specialists, we have the in-house expertise to effectively automate back-office services and up-skill employees, so that the benefits of using the technology can be felt throughout your organisation.
We understand that local authorities and government departments need to be able to pick and choose a solution that best fits their needs. Our flexible approach offers three implementation models: end-to-end, build and deploy and service component only.
Download our brochure here to learn more about how RPA works and which solution would work best for you.
ProcessAutomate case study
In 2015, Sefton Council became the first local authority in the UK to implement Robotics Process Automation (RPA) in its revenues department, with support from Arvato.
Arvato’s ProcessAutomate now completes a number of high-volume tasks across the department, including inputting direct debits, single person discounts, refund applications and disability relief applications.
The technology has delivered a number of benefits for Sefton Council, including:
- Reduced Council Tax direct debit payment input times by 80%
- Cut costs per transaction from £1 to 20p
- Freed up two full-time employees to focus on more strategic work, with improved job satisfaction as a result
Automation white paper
We have created a white paper to provide public sector professionals with an overview of how robotic process automation (RPA) can help to drive transformation and much needed efficiencies.
It advises on what RPA is and typical areas suitable for its deployment, the multiple benefits that can be achieved through its use, guidance on best practice models for implementation and provides real-life examples of how automation is already working within the public sector.
Time and cost savings
The technology processes large volumes of work quickly and effectively, with no requirement for integration with legacy systems
Improved service quality for citizens
By reducing errors and improving processing time, employees can respond to citizen enquiries quicker or concentrate on delivering front line services
RPA can improve job satisfaction among employees by reducing the time they spend on mundane, repetitive work