Your trusted partner in times of change
Public sector organisations are facing major challenges as the Government makes continual cutbacks and citizens expect improved services across an expanding number of channels. Organisations are having to fundamentally re-think how they provide and structure services, with pressure often placed on achieving efficiency in the back-office to protect front-line activities.
Budget pressures, together with limited expertise and a raft of legacy systems, make it difficult for clients to drive the transformation required to future-proof their services. Often the difficulty starts with knowing what needs to change, how and when.
To help our clients tackle these challenges, we provide a comprehensive consultancy service from strategic reviews to ICT implementation programmes and organisational design reviews to change programmes and training employees to take an active role in the transformation process.
Our services include:
- Business process improvement consultancy
- Digital transformation and channel shift consultancy
- Strategic ICT and cyber security consultancy
- Strategic and operational HR consultancy
- Certified lean and six sigma training
- Project management
Consultancy across the public sector
We operate a flexible approach to introduce best practice, standardisation and change programmes to help clients achieve both their efficiency and customer satisfaction targets. Our expertise across the public sector includes:
Implementing shared services to drive transformation and streamline processes to reduce costs. Our Independent Shared Service Centre (ISSC1) forms a key element of the Cabinet Office’s Strategic Plan for Next Generation Shared Services (NGSS) which aims to achieve savings of £400m to £600m a year in central government back office costs.
We’ve delivered front-office transformation and digital service channels for our local government clients including Chesterfield Borough Council, Sefton Metropolitan Borough Council and Slough Borough Council
With over 20 years’ NHS experience and expertise, we have a track record of delivering specialist HR and back office consultancy for more than 50 health service organisations, including hospital trusts, Clinical Commissioning Groups, Commissioning Support Units and national bodies, such as NHS England.
Our specialist Cyber Security & Resilience team works with clients across the public and private sectors to help them address the dangers of the digital economy – including information security and assurance, data privacy and cyber security architecture, engineering and resilience.
Delivering more with less
The standardisation and centralisation of back-office services, such as HR and revenues & benefits, delivers substantial cost reductions.
Improve customer satisfaction while reducing costs
Our consultancy teams support clients with implementing new online service channels that enable citizens to interact with public sector organisations as they would with private sector brands, improving customer service while reducing administrative costs.
We have trained the majority of our employees in our Chesterfield, Slough and Swansea partnerships in Six Sigma techniques to engage actively in improvement projects.
We have direct experience of HR business transitions which gives us a unique understanding of HR outsourcing and service sharing.
We have successfully completed six back office HR transformation projects for the healthcare sector.