Your trusted partner in times of change
To help our clients tackle growing citizen demand and financial challenges, we use technology and our extensive experience of service transformation to fundamentally re-think how they structure and provide back-office services.
Our approach is highly flexible to meet your specific needs and fit with your culture, with the aim of introducing best practice, standardisation and change programmes to help achieve both your efficiency and customer-satisfaction targets.
We have a proven track record of delivering transformation programmes for clients including the Department for Transport (DfT), Chesterfield Borough Council, Derbyshire Dales District Council and Slough Borough Council.
Our comprehensive consultancy includes a range of services and technologies, from digital transformation, ICT implementation programmes and cyber security & resilience, to Robotic Process Automation (RPA) and cognitive systems that can predict the next best action.
Delivering more with less
Standardisation and centralisation of back-office services can deliver substantial cost reductions
Improve customer satisfaction while delivering efficiencies
Integrating online channels allows citizens to interact with you as they do with major brands, improving customer service and reducing admin costs
Training has been delivered across our partnerships in local and central government to enable employees to proactively engage in improvement projects
Introducing channel shift has boosted council tax and business rate collections by 11% for Slough Borough Council
There is a saving of £60,000 per year over the life of the contract, and that is vitally important to our future financial planning.Dorcas Bunton, Chief Executive of Derbyshire Dales District Council