The service advantage

The IT- high-tech and consumer electronics industry is a sector characterized by short innovation cycles and high customer demands. That’s why the consistent orientation of all business activities toward customers’ expectations is a key success factor. In highly competitive markets, outstanding service clearly sets a company apart from its competitors.

We understand the need for flexible and dynamic processes as well as complex interconnections of sales and distribution channels. Our task is to coordinate them in an integrated way.

The complete, worry-free solution

We help you to overcome challenges in areas such as global logistics, trade & compliance, outsourcing, cost effective routes to international markets, late product customization and compliance in the returns process. Arvato handles it all – in-house.

We put together complete, worry-free packages that take into account consumers’ increasing convenience orientation. As an experienced international logistics provider, we help you successfully manage the most complex processes.

No wonder more than 50 companies in the high-tech & consumer electronics sector – from SMEs to world market leaders – trust Arvato as a powerful and reliable partner. What provide the following:

  • Global warehousing & distribution set-up
  • Retail and point-of-sale supply chain
  • Spare parts logistics
  • Full service e-Commerce including fulfillment
  • Value added services & postponement solutions
  • And more!

Engineered to Perform

Supply Chain Management

Global logistics means being able to connect you with your customers anywhere.  In our fast-paced and evolving world, the customer chooses channels and defines service excellence.  We power the logistics backbone and orchestrate the multichannel fulfillment for B2C, B2B, store & retail fulfillment.  Our innovative solutions and technologies ensure customer-centric operations and bring your omni-channel visions to life.

Building relationships - creating value

Customer Relationship Management

As a leader in customer relationship management, we develop tailor-made customer communication and digital service solutions to meet needs.  Our top priority is to turn each customer contact into a positive experience that benefits both you and your customer.  We prove this fundamental philosophy every single day to over 350 million consumers and business clients in over 35 languages.  For the dialogue with your customers, our 40,000 employees always use the appropriate tools - classic communication channels, online and social media.

Convenience in every transaction

Financial Solutions

As a global financial service provider, we offer integrated solutions that help to safeguard payment flows during every stage of the customer life cycle.  We offer a comprehensive range of cash-flow-related services – from risk management, development of claims, to invoicing and processing of payments, including securities for claims and advance financing to booking of payment or further claims recovery and collection of outstanding debts.