Successful on all channels

When it comes to trade, the only constant is change.  The market is continuously changing.  New distribution channels are constantly emerging and quickly gaining ground.  Online business is booming, supplementing classic distribution channels.  Social and mobile commerce and TV shopping are growing.  The opportunities and challenges presented by digitalization have yet to be fully understood.

Consumers are expecting innovative delivery options and seamless services at every point of contact. We link all your services to one-another and enable you to provide a real omni-channel brand experience.

Success strategies for the trading world of tomorrow

We understand the full complexity of various distribution channels, from wholesale to retail, from brick-and-mortar to e-commerce. And we link these channels for successful cross-channel commerce. As a full-service provider, we also manage your worldwide supply and handle your customer communication and advertising activities – just to name a few examples.

Whether for front-end or back-end services, you will find us to be a powerful partner, planning success strategies with you for today and tomorrow. The following are just some examples of our services:

  • Fast and flexible full-service E-Commerce solutions
  • Development and operation of your webshop and omni-channel services
  • Efficient logistics, reliable distribution services and returns management for B2C and B2B
  • All payment methods through one Arvato-owned payment gateway and in addition to fraud prevention, risk management, debtor and dunning services
  • Customer care with broad fashion & lifestyle expertise
  • E-Commerce consulting 
  • Global online marketing for a consistent brand message

Engineered to Perform

Supply Chain Management

Global logistics means being able to connect you with your customers anywhere.  In our fast-paced and evolving world, the customer chooses channels and defines service excellence.  We power the logistics backbone and orchestrate the multichannel fulfillment for B2C, B2B, store & retail fulfillment.  Our innovative solutions and technologies ensure customer-centric operations and bring your omni-channel visions to life.

Building relationships - creating value

Customer Relationship Management

As a leader in customer relationship management, we develop tailor-made customer communication and digital service solutions for your needs.  Our top priority is to turn each customer contact into a positive experience that benefits both you and your customer.  We prove this fundamental philosophy every single day to over 350 million consumers and business clients in over 35 languages.  For dialogue with your customers, our 40,000 employees always use the appropriate tools: classic communication channel: and online and social media.

Convenience in every transaction

Financial Solutions

A global financial service provider we offer integrated solutions that help to safeguard payment flows during every stage of the customer life cycle.  We offer a comprehensive range of cash-flow-related services – from risk management, development of claims, to invoicing and processing of payments including securities for claims and advance financing to booking of payment or further claims recovery and collection of outstanding debts.