The little bit of extra service as key success factor
The travel industry is highly competitive and extremely dynamic. While emerging countries are developing into new markets, new competitors are springing up in those very areas. That’s why cost-efficient management and a little extra service are critical success factors. The biggest challenge is and remains winning over customers – and keeping them.
Cost and innovation pressure is rising, price transparency is increasing, and customer loyalty is declining. We help tour operators set themselves apart from the competition with top-quality services.
Take off successfully
With our comprehensive service portfolio, we help airlines and tour operators communicate with their customers effectively. This involves opening up customer dialogue over all channels while making it individual, customer-oriented and efficient. What we offer:
- Customer support in international service centers
- Conception, production and shipment of mailings
- Flight reservations, ticketing and sales
- Bonus programs, including reward sourcing and shipping
- Financial services
- Knowledge management
- And more
Building relationships - creating value
Customer Relationship Management
As a leader in customer relationship management, we develop tailor-made customer communication and digital service solutions for your needs. Out top priority is to turn each customer contact into a positive experience that benefits both you and your customer. We prove this fundamental philosophy every single day to over 350 million consumers and business clients in over 35 languages. For the dialogue with your customers, our 40,000 employees always use the appropriate tool for communicate - classic communication channels, online and social media.