Digital Consumer Interaction Platform
Central omni-channel platform for customer communication
In the digital age, many customers want to interact with their service providers online and resolve their queries by themselves. At the same time, personal contact through suitable channels also continues to be a fixed part of the customer approach and has advantages, especially in sales.
To combine customer interactions across all channels, we support you with a central, digital, and customer-friendly omni-channel communication platform. This enables administration of customers, data, and documents independent of opening times and of connections to customer advisors or external partners.
- A central digital platform for communication and filing
Central administration and maintenance of personal data – certified and in compliance with data protection laws
- Self service offers
An extensive, integrated range of self-service offers, such as autonomous contract extensions or changes to the master data
- Independence from any device
Supports mobile devices and computers
- Integrated technological infrastructure
A comprehensive platform approach for interaction channels, self-service, and analytical features