Branded Service Community
Utilizing the exchange of knowledge on the web for customer services
The Internet is no longer a pure information medium; instead, it has become a social platform with new opportunities for interaction. Social media, forums, blogs, and communities make it possible to exchange specific information on a particular issue. Whenever consumers have questions about a product, service, or company, they can get in contact with other people for tips and helpful advice, at any time of the day or night. Companies that integrate these active and influential users as partners unlock a new channel for communicating with their customers and gain a competitive advantage. This exchange has to be managed, however, to ensure that solutions are also available for unresolved questions, and to prevent any negative experience from spreading.
Offer your customers a forum for exchanging knowledge through which they can also resolve any queries they may have about your offers directly from a branded online community in your corporate design – supported and monitored behind the scenes by our expert editorial team.
- A white label platform
An online platform in your company corporate design
- Numerous community features
such as profiles, incentives or tagging
- Administration interface
Additional information such as user and content statistics or network activities can be viewed
- Content management system
Intuitive user interface for content maintenance and administration
- Single sign-on
Login also possible via Facebook