Omni Channel Sales & Service
Effective and personalized customer communication through all channels
With social media, websites, and mobile apps, the number of ways customers can get in touch with companies in our digital age continues to grow exponentially. Intelligent omni-channel services connect the various contact channels so seamlessly that customers can easily resolve their queries, even if they use multiple channels, without having to explain their problem each time.
We operate an integrated service architecture for you and offer you effective customer service that provides a comprehensive and positive customer experience on all channels, be it by chat, video interaction, and social media or simply on the phone.
- Connected interaction channels
Integrated communication channels and customer history information enable an effective and personal service across channel boundaries
- Qualified agents
Specialized training and experienced agents guarantee a high level of service across all channels
- One central user interface
All relevant information can be called up on one central cross-channel interface by our customer service representatives; no need to change the system when switching channels