Omni-Channel brand experience

Omni-Channel brand experience

Arvato offers flexible and rapidly deployable omnichannel solutions. Our IT infrastructure is made for features like Click & Collect and return anywhere, and omnichannel Customer Service is equipped with the latest technologies. Together with our experts, these technologies guarantee that your brand message is perfectly transported across all channels. Globally, we ensure that your customers' online business and retail stores are managed with a uniform shopping experience.

We create a consistent and sustainable brand experience across all channels.

Niels Weithe, President Consumer Products, arvato SCM Solutions

We are more than just a service provider; we are your partner

Holistic brand experience

We know that the channel is not important; what counts is the brand message. 

Full transparency

High degree of reporting standardization for optimal control of all your channels. 


Fewer interfaces required thanks to Arvato's OMS with "Plug and Play" building blocks for all related services.  


Your online shop, with Demandware, Hybris or Magento

To make sure we reflect the ‘look and feel’ of your brand overonline channels, we provide customised solutions to fulfill your individual requirements. Combining the best-practice experience of multiple online shops for our clients across the Fashion, Luxury, FMCG and Beauty markets. In close collaboration with the e-Commerce platform providers; Demandware, Magento and Hybris we develop new features to keep you at the forefront of progress online.

Arvato is the right service provider to help you realize your visions and grow your company.  Our financial service capabilities span multi-currency support, international and local payment methods, and risk management, and partner with you and take on responsibility for managing your backend processes from start to finish.

We assist companies selling their products internationally with the management of complex tax laws and payment processes. Operating as a reseller in more than 150 countries worldwide, we act as the merchant of record for a number of our customers, completely managing their financial value chain from start to finish.

We operate a global network of warehouse locations that are all on a single, global WMS system, giving us the ability to establish new customers in America, Europe, Asia, or emerging countries seamlessly while maintaining global transparency and compatibility. 

Practical consulting based on e-commerce best practices and true data

Our consulting team brings years of e-commerce experience to give you Tier-1 strategy consulting, providing you a partner that continuously works to optimize your online business performance.  Using data from both online analysis and our backend systems, our experts consult efficiently on strategy along the entire e-commerce value chain.

Our offering includes affiliate marketing, social media marketing, display advertising, and enhanced customer journey tracking.  Each service can be used either in combination with each other or in a comprehensive concept or adapted specifically to the individual needs of the customer.  As a customer, you can choose a comprehensive marketing solution suite or an individually tailored marketing approach that best suits your brand.

By transforming data into information, improvements can be made on all levels of the supply chain.  Our business intelligence solutions are among the most requested functionalities by our clients.  Business intelligence helps to improve coordination with vendors and partners that improve cost structures and customer satisfaction.

Over the last few years, customer service has become a key element of each supply chain in order to facilitate direct communication with the end consumer and to get feedback.  We offer scalable, customized, and fully integrated solutions.

As one of the world’s largest customer service providers, operating more than 100 service centers worldwide, we provide individual support for over 350 million customers in over 35 languages.

We operate a global network of warehouse locations that are all on a single, global WMS system, giving us the ability to establish new customers in America, Europe, Asia, and emerging countries seamlessly while maintaining global transparency and compatibility.

Case Study MARC O'POLO

The fusion of retail and e-commerce - The omnichannel brand experience