Our end-to-end credit management services improve our clients’ cash flow by improving the collection of outstanding revenues. Our comprehensive range of services covers the entire credit management chain, from early arrears management to in-house collection services, field collection services, legal processing and enforcement through all relevant legal jurisdictions.
Our credit management process entails interacting with our clients’ customers (by letter, telephone, SMS and email) to resolve outstanding balances on customer invoices. Providing first-class customer service, our accounts team resolves customer queries in a professional and compliant manner. We also assist in allocating payments, raising credit notes and supporting clients’ sales teams.
Our systematic approach to arrears involves reducing the volume of accounts and reaching each phase of the dunning process, thereby improving cash flow and reducing debt passed for third party collection. To further maximize revenues for clients, we provide a team of trained multi-skilled agents which can be scaled up or down according to demand. Secure online interactive reporting keeps clients updated in real time about the status of the arrears.
Our bespoke service is tailored to meet both the requirements of our clients and their customers. We work as an extension of our client’s organization and our team delivers a brand experience that our clients’ customers expect.
From telecommunications to utilities, we are experienced in collecting live debt for a broad range of clients. Combined with training designed by our specialist in-house team and state-of-the-art technology developed in conjunction with our clients, we have developed a market-leading service when it comes to live collections.
Consultancy approach based on years’ of experience
Our main objective is finding the right solution for you. Through a comprehensive business analysis to identify existing and future challenges, our consultation process allows solution elements to be selected with the appropriate implementation approach to effectively address challenges while respecting organizational culture.
Enhancing customer experience
We develop solutions that put our clients’ customers at the centre. Supported by intelligent technology and systems, we gain valuable customer insights that enable our clients to deliver a seamless, high-quality experience to their customers across all channels.
Improving customer loyalty and brand advocacy
We don’t simply resolve queries, but anticipate customer needs and offer additional information or services which will help our clients delight their customers.
A more convenient method to interact with customers
Standing for Rich Interactive Secure E-messaging, RISE is a secure customer interaction platform which offers customers a more convenient method to interact with your business compared to traditional communication methods.