Transforming challenges into opportunities

Organisations are under increasing pressure to provide services that are better and faster, delighting customers who see digital as the new normal. While this presents new challenges for businesses, it also offers an opportunity to get ahead in markets that are becoming increasingly dynamic and competitive.

Advancements in technology are helping to provide the solution. Robotics Process Automation (RPA) is one innovation that can transform areas such as  finance and accounting delivering multiple benefits across an organisation.

Our RPA solutions focus on increasing the speed of administrative tasks where accuracy is critical, and works by using software to mimic human interaction with systems and follows rule-based business processes. This agile, virtual workforce improves efficiencies by being able to handle high volumes of repetitive tasks significantly quicker. It also empowers employees to innovate and dedicate more time to focus on business critical activities that require the human touch. 

Benefits of RPA

Higher quality of service for customers

Increasing speed and accuracy reduces the need for customer contact and any inconvenience on their behalf

Driving efficiencies to increase capacity

By significantly reducing the administrative burden on employees, organisations can redirect resource to business-critical tasks

Cost and speed

On average, an RPA robot is a third of the cost of an FTE (although different models may vary between vendors). A robot does not need to take breaks or require benefits and are “always-on” 24 hours a day, 7 days a week

Accuracy

RPA eliminates human error, as robots don’t make calculation errors and have unlimited attention spans. When a robot encounters a transaction that does not fit its rules or parameters, the transaction is set aside for a human agent to review

Scalability

A robotic workforce can be as big or as small as you need it to be, additional robots can be deployed quickly and cheaply to deal with peaks and removed again just as easily

Analytics

RPA software delivers huge amounts of performance data – what your robots are doing, how many transactions have been processed, how many exceptions were encountered – access to this data can then help identify problem areas or opportunities to streamline

How does RPA work?

Implementing RPA allows your robotic workforce to implement business rules and logic, bulk processing and consistent decisions, allowing you to free up your human resources for more high value work - interacting with customers, making judgements and improving the business. In most large organizations (and many smaller ones) there are high numbers of inefficient processes. This can be because of outdated systems or systems not meant to manage new levels of growth often leading to intensive manual work. RPA implementation can provide an innovative, fully-auditable solution to drive productivity and reduce costs. Robotics provides high levels of accuracy and compliance – removing the “human error” component and increasing fraud control. Additionally RPA can increase both speed and scalability leading to elevated service levels, the solution also enables better allocation of resources, allowing organizations to redirect employees to business-critical work.

Common set-up people filling the gaps between systems and processes – limiting the time they can spend on high value work

RPA managing manual and repetitive rule-based tasks, freeing up human resources for more high-value tasks

RPA & BPO: The partnership of the future

Businesses are constantly evolving and at a faster pace than ever. We see changes in consumer behaviour and needs, changes in workforce, industry and market dynamics, and of course technological advancements. Organizations need to continuously adapt and improve in order to stay ahead of the curve and arvato needs to be at the forefront of this in order to support our clients effectively.

Pat Quinn, CIO Global F&A

Automation without compromise

We have combined our expertise in back-office transformation and service delivery with market-leading technology from software developer Blue Prism to provide a suite of RPA products to serve both the public and private sectors.

We work with our clients on a blended, flexible approach, which can include an end-to-end solution of identifying, designing, building and monitoring automated processes, providing RPA-as-a-service and consultancy and training. After all, we understand that organisations need to be able to pick and choose what best fits their needs.

With our multi-skilled team of accredited software developers, RPA consultants and learning and development specialists, we have the in-house expertise to effectively automate back-office services and up-skill staff, so that the benefits of using the technology can be felt throughout an organisation.

Proof points

100% auditable

Our RPA solution is 100 per cent auditable, ensuring compliance with all statutory and legal regulations

80% savings

In one of our local government partnerships, the technology has introduced time savings of up to 80 per cent across a range of back-office processes 

100% accuracy

We have been able to virtually process back-office tasks through automation with 100 per cent accuracy