Transforming challenges into opportunities
Organisations are under increasing pressure to provide services that are better and faster, delighting customers who see digital as the new normal. While this presents new challenges for businesses, it also offers an opportunity to get ahead in markets that are becoming increasingly dynamic and competitive.
Advancements in technology are helping to provide the solution. Robotics Process Automation (RPA) is one innovation that can transform areas such as finance and accounting delivering multiple benefits across an organisation.
Our RPA solutions focus on increasing the speed of administrative tasks where accuracy is critical, and works by using software to mimic human interaction with systems and follows rule-based business processes. This agile, virtual workforce improves efficiencies by being able to handle high volumes of repetitive tasks significantly quicker. It also empowers employees to innovate and dedicate more time to focus on business critical activities that require the human touch.
We implement the solution for our clients in as little as 30 days per process, without the need for any costly and complex IT integration, and delivers efficiency savings of up to 80%.
Benefits of RPA
Higher quality of service for customers
Increasing speed and accuracy reduces the need for customer contact and any inconvenience on their behalf
Driving efficiencies to increase capacity
By significantly reducing the administrative burden on employees, organisations can redirect resource to business-critical tasks
RPA eliminates human error, as robots don’t make calculation errors and have unlimited attention spans. When a robot encounters a transaction that does not fit its rules or parameters, the transaction is set aside for a human agent to review
A robotic workforce can be as big or as small as you need it to be, additional robots can be deployed quickly and cheaply to deal with peaks and removed again just as easily
How does RPA work?
Implementing RPA allows your robotic workforce to implement business rules and logic, bulk processing and consistent decisions, allowing you to free up your human resources for more high value work - interacting with customers, making judgements and improving the business. In most large organizations (and many smaller ones) there are high numbers of inefficient processes. This can be because of outdated systems or systems not meant to manage new levels of growth often leading to intensive manual work. RPA implementation can provide an innovative, fully-auditable solution to drive productivity and reduce costs. Robotics provides high levels of accuracy and compliance – removing the “human error” component and increasing fraud control. Additionally RPA can increase both speed and scalability leading to elevated service levels, the solution also enables better allocation of resources, allowing organizations to redirect employees to business-critical work.
Businesses are constantly evolving and at a faster pace than ever. We see changes in consumer behaviour and needs, changes in workforce, industry and market dynamics, and of course technological advancements. Organizations need to continuously adapt and improve in order to stay ahead of the curve and arvato needs to be at the forefront of this in order to support our clients effectively.Pat Quinn, CIO Global F&A
Our RPA solutions have reduced average handling time by 90%, resulting in $140,000 in savings for one of our global technology clients
In one of our local government partnerships, the technology has introduced time savings of up to 80 per cent across a range of back-office processes