New Digital World of B2B
Your B2B solution must deliver B2C-like experience
“B2B industry is undergoing a tremendous change, B2B e-commerce sales in the US are projected to steadily increase by more than $1 trillion by 2020."
Those are the statements that we hear frequently these days.
Why are we the right partner for you?
We have a profound experience in B2B and B2C hybris implementations that involve configuring complex pricing models, advanced personalization and product and data management. We know how to configure various purchasing workflows as well as build flexible reporting solutions which you can use on any device at any time.
hybris’s extensibility and flexibility makes it a “future proof” technology that can fulfill the promise of omni-channel experience for your B2B business. We have the expertise to implement a hybris e-commerce platform to meet your specific business requirements and your vendors and buyers expectations.
Your benefits at a glance
Transparency of information across all channels thanks to the seamless integration of your online shop and ERP system.
Shorter sales cycles and reduced return rates thanks to precise product presentation and a self-service capability.
Product Content Management
Is your marketing team being held back because of your business tools? Do your customers and business users look for consistent information? Do your product launch cycles fail to support your growth?
We can help you address these challenges and many more:
Challenges You Face
- Manual consolidation from source systems
- Lengthy launch cycle for new catalogs
- Multiple independently catalogs
- Difficult localization and internalization
- Inconsistent experience across channels
- Large manual processes
Value We Bring
- Centralized UI leveraging source systems
- Shortened launch cycle, rapid product setup
- Easy to manage structure catalogs
- Localized content presented with appropriate language/currency
- Improved customer satisfaction by offering consistency in all channels
- Automatic workflows decreasing administrative overhead
Smooth Data Exchange
Seamless: Fully Integrated Data Exchange between online shop and ERP System
Those looking for success in the modern world of B2B E-Commerce face a number of challenges: They need to map prices, products, and delivery conditions for each customer and transfer orders, inventories, and customer data to the corresponding systems in an error-free manner. It is also essential to ensure the data exchange with external logistics providers runs without difficulty.
To achieve this, relevant information such as customer data, price models, and transaction data have to remain consistent across all systems. This is impossible without the complete integration of back office systems (such as logistics systems, CRM, financing and invoicing) into your business customer shop. Complete integration into the existing system environment is vital for ensuring the seamless exchange of data. This is the only way your customers can use the desired communication channels to your company, with no changes to the service they receive.
Arvato Systems seamlessly integrates the front end and back end systems in order to avoid a restricted service in the web-based front end.
• Permissions are managed centrally and can be synchronized across all channels using concepts such as single sign-on (SSO).
Optimized Processes, Precise Product Presentation and Short Sales Cycles
It is possible to reduce processing and sales costs by simplifying and automating B2B transactions. The self-service capability in the online shop is one way in which the customer can plan, generate, change, and cancel an order. Furthermore, automated processes minimize error sources in processing and ensure increased quality across all channels. It is possible to map the most diverse customer relationships including multiple contracts thanks to individual user accounts, order permissions, and roles. You benefit from increased process speeds and satisfied customers.
By optimally presenting complex products that require explanation online, you shorten sales cycles, reduce return rates, and cut down on customer support queries. By using marketplaces and white labels you can open up new customer segments and market opportunities, increasing your revenue. You can communicate your offer and provide a service with more added-value by using effective marketing tools such as online newsletters or customer loyalty programs that can be passed on to your customers. You can establish direct customer relationships or generate more customer queries for existing retailers/wholesalers by cutting out the middleman.
Strong partners for strong solutions
Exceptional Quality: Arvato Systems and SAP Hybris
The most important task in B2B E-Commerce is efficient system integration, both internally and externally. This calls for an IT integrator who is well versed in ERP systems and the E-Commerce front end. With Arvato Systems at your side, you have a partner that can offer you a robust and high-performance B2B shop system. We also ensure the seamless integration of all your company’s systems.
We rely on solutions from market leaders with industry experience. This way, we are always in a position to offer the highest level of quality. As a SAP Hybris Gold Regional Partner, we have already implemented numerous of complex hybris web shops on both a national and international level.