B2C eCommerce with Arvato Systems
Arvato Systems delivers international eCommerce solutions by integrating all of the relevant channels, including the web, PoS, mobile, and print. We deliver IT together with all of the related services as well as the associated business consulting services. Targeted towards your vision and strategic goals, we give you fresh ideas and new momentum for your e-business. In doing so, we support you in everything from deploying highly developed IT platforms right through to adapting your business models and designing business plans.
Everything from a single source: consulting, custom-developed solutions from online shop frontend, online shop solutions and order management systems right through to hosting and eCommerce solutions specially tailored to your requirements
Many well-known retail companies and brand manufacturers take advantage of our eCommerce experience and rely on our unique pool of experts, who are in tune with the world of commerce as well as the modern e-business world.
eCommerce Solutions & Services
Arvato Systems offers you expert IT consulting, from strategic consulting in all aspects of your information processing, including technical consulting services for new e-commerce technologies.
Targeted towards your vision and strategic goals, we deliver the following consulting services.
Order Management systems are the link between different sales channels and the backend including logistics, customer care and financial systems. They act as data hubs and ensure smooth processes across the different systems. A standardized middle layer reduces the demands on all interfaces making quick upgrades and fast rollouts for new markets possible.
With product information management Arvato Systems enables standardization and consistent management of product master data across all channels.
Consistent Customer Service across all channels
Consistent information across all channels calls for cross-system integration. A multichannel commerce solution not only allows your customers to use the channel of their choice, it also allows you to communicate identical offers, prices, and services at all times, whether online, in a catalog, in a brick-and-mortar store, or processes that run via the internal or field sales service. You will be amazed by the results: Your processes will be faster and more transparent. And you will save on resources.
Arvato Systems has been operating as a successful E-Commerce consultant and IT provider in Europe, North America, China, and Asia for a number of years. Today, multichannel solutions from Arvato Systems combine all sales channels (Internet, mobile, point of sale, print) and integrate distributors and fulfillment providers. Keeping the main focus on the customer and their transactions, and maintaining consistent communication with them via all channels delivers a surge in both turnover and customer satisfaction.
Multichannel Projects require an organizational rethink
‘Multichannel’ infers the structuring and integration of transparent and non-redundant processes. There is still a desire for an integrative networking of all sales channels even though the areas of sales and eCommerce have been able to work independently for some time now, and retail and online business have functioned successfully as separate entities. However, this move would require rethinking a company’s organizational structure of divisions and departments. The multichannel approach works only if all areas involved pull together and pursue a coordinated strategy and approach to their business operations.
For this reason, a multichannel project must also be understood as a change management project in many cases. Only in this way can the thought of a higher level of customer satisfaction be realized throughout systems and organizations. The experts at Arvato Systems are ready and qualified to support your implementation of a customized multichannel concept.