Making after sales information scalable
Content is King!
Making after-sales information scalable
Does the growing diversity of variants of your increasingly complex products challenge your team day in, day out? How can you make the interrelated after-sales information effectively accessible to different markets and diversified target groups?
Our scalable approach ensures the efficient creation, publication and distribution of your technical product content. By revolutionizing your information process chain through streamlined system and process landscapes, we help you save costs over the long term.
By intelligently linking tailor-made information and digital presentation options in the after sales process, we make content more understandable and create added value.
We understand your products. For us, excellent content starts with good product perception. Driven by our passion for outstanding content, we guide you from development to service partnering.Holger Nitsche, Director Technical Information, arvato SCM Solutions
Easily understand complex products!
The increasing complexity of your products leads to ever more extensive technical documents. A modular documentation concept and its consistent implementation are critical after-sales success drivers. Our staff possesses technical expertise combined with editorial savvy and IT competence. We have experience handling multiple editing systems that enables us to flexibly address your individual needs. Our staff offers an extensive track record with large projects and expansive industry know-how.
We speak your target groups' language
Your global sales markets keep growing and then so does the pressure on you to translate and localize large volumes at lightning speed for each country you do business in. High quality in streamlined processes is not possible without ultra-modern translation memory technologies, terminology databases and workflow systems. The CIM approach takes an integrated perspective — from content creation through translation to digital publication. We manage this complexity for you — with after-sales experience and in-house competence!
Become the master of your information
Multiple editing systems and source files, new digital publication channels and a legion of process owners, all with different demands. Sound familiar? The global provision of consistent and up-to-date product-related information poses huge difficulties for many companies. We offer you process expertise, industry competence, and IT technology as a full service. Whether in the cloud, at our computer center, or within your infrastructure, — with our "Plan, Build, Run" IT philosophy, we always find the perfect solution to your challenge.
Diagnostic Content Services
We impart logic and content to your systems
What do intelligent diagnostic concepts for highly interconnected vehicles and machines look like? How can the interaction between automated diagnostics and human-driving service processes be streamlined? In collaboration with our diagnostics experts, you get the right answers. The complexity that arises from the ever-growing number of control devices with ever-shorter model cycles is our daily challenge. Thanks to diagnostic know-how and IT competence, we cover the entire creation cycle for you: from researching about the product or during development, through design planning to testing and release on the vehicle.
Avoidance mayhem — make after sales smarter!
Who's taking care of whom here? It all starts with being put on hold. The customer feels like they're back in a shop with overworked staff... Does this feeling sound familiar? With our "No Fail Found" (NFF) avoidance approach, we intuitively map out typical operating errors and self-help tips to your customers.Troubleshooting optimized for end customers will be integrated into your service portals. This is how we significantly reduce hotline queries and returns in service and repair processes. We lower your after-sales costs and raise your customers' satisfaction.
After Sales Portals
Dynamic presentation of technical content
To lead service technicians quickly and directly through the information jungle, you need a suitable content delivery portal alongside the correct content. The greatest number of application users possible is generated by consistently linking and integrating the various source systems and an interactive presentation. Using single-source publishing approaches and responsive designs, we create digital, mobile and consistent availability of your after-sales information across all channels. The distinguishing features of our IT philosophy are process integration, a high degree of usability, the use of standards, and platform independence.