Global E-Commerce and retail Logistics solutions for fashion, beauty, luxury & FMCG
Global e-commerce and retail logistic solutions for fashion, beauty, luxury & FMCG
Specialized in Full-Service E-Commerce, Omnichannel & Retail Logistics for Fashion, Beauty & FMCG brands.
Omnichannel retailing in fashion, beauty, luxury and other consumer-driven industries bears huge international growth potential for both established and new players.
Having the right partner to manage the complexity at speed is key to success in these highly competitive industries.
Arvato has successfully helped leading consumer brands such as Tommy Hilfiger, Esprit, Nestlé, Douglas, Coty, Triumph and others to build and grow their e-commerce business and retail logistics internationally. With 70,000 employees and $5.2 billion revenues, Arvato is one of the globally leading outsourced service providers for supply chain management & e-commerce as well as call center, payment, IT and marketing services.
Leveraging a global infrastructure of over 65 fulfilment centers in 22 countries, 25,000 call center seats for customer services with 30 languages and a global payment gateway covering all leading payment methods, Arvato is in a unique position to support clients at their global growth strategy across B2C and B2B channels. This includes services & solutions in markets such as China or Russia where Arvato runs significant domestic operations for logistics fulfilment, call center, payment and marketing for leading fashion, beauty & luxury brands.
Fashion & Beauty Logistics Services
Warehousing and Distrbution
We operate a global network of warehouse locations that are all on a single, global WMS system, giving us the ability to establish new customers in America, Europe, Asia, and emerging countries seamlessly while maintaining global transparency and compatibility.
Transport and Trade Compliance
Compliance with international trade and customs regulations is vital in global trade. For your customers abroad to experience seamless service, we handle all necessary paperwork to ensure that each transaction is in compliance with international regulations for customs clearance and verification. We have a global network of trade and compliance specialists, allowing you to leave the paperwork to us.
Practical consulting based on e-commerce best practices and true data
Our consulting team brings years of e-commerce experience to give you Tier-1 strategy consulting, providing you a partner that continuously works to optimize your online business performance. Using data from both online analysis and our backend systems, our experts consult efficiently on strategy along the entire e-commerce value chain.
Over the last few years, customer service has become a key element of each supply chain in order to facilitate direct communication with the end consumer and to get feedback. We offer scalable, customized, and fully integrated solutions.
As one of the world’s largest customer service providers, operating more than 100 service centers worldwide, we provide individual support for over 350 million customers in over 35 languages.
Arvato is the right service provider to help you realize your visions and grow your company. Our financial service capabilities span multi-currency support, international and local payment methods, and risk management, and partner with you and take on responsibility for managing your backend processes from start to finish.
We assist companies selling their products internationally with the management of complex tax laws and payment processes. Operating as a reseller in more than 150 countries worldwide, we act as the merchant of record for a number of our customers, completely managing their financial value chain from start to finish.
Our offering includes affiliate marketing, social media marketing, display advertising, and enhanced customer journey tracking. Each service can be used either in combination with each other or in a comprehensive concept or adapted specifically to the individual needs of the customer. As a customer, you can choose a comprehensive marketing solution suite or an individually tailored marketing approach that best suits your brand.
By transforming data into information, improvements can be made on all levels of the supply chain. Our business intelligence solutions are among the most requested functionalities by our clients. Business intelligence helps to improve coordination with vendors and partners that improve cost structures and customer satisfaction.
Omnichannel brand experience
Arvato offers flexible and rapidly deployable omnnichannel solutions. Our IT infrastructure for features like Click & Collect, return anywhere and omnichannel Customer Service is equipped with the latest technologies. Together with our experts, these technologies guarantee that your brand message is perfectly transported across all channels. Globally, we ensure that your customers online business and retail stores are managed with a uniform shopping experience.
Your online shop, with Demandware, Hybris or Magento
To make sure we reflect the ‘look and feel’ of your brand overonline channels, we provide customised solutions to fulfill your individual requirements. Combining the best-practice experience of multiple online shops for our clients across the Fashion, Luxury, FMCG and Beauty markets. In close collaboration with the e-Commerce platform providers; Demandware, Magento and Hybris we develop new features to keep you at the forefront of progress online.
Your Partner: International, flexible & fast
Global Online Marketing Team
Online marketing for all international markets & leverage of leading Bertelsmann media network.
Focus on Fashion, Beauty & FMCG
Special expertise with high-value luxury products, fragrances, cosmetics and garments.
150+ developers for the online shop platforms Demandware, Magento, Hybris and Oxid as well as OMS and mobile.
100+ International Payment Methods
Arvato owned global payment gatewar with 100+ payment methods, risk management & fraud solutions.
Global Logistics Network
Global logistics network with 65+ warehouses worldwide and transportation into 140 countries.