NFF Avoidance - eCare Toolz
Avoidance mayhem — make after sales smarter!
Who's taking care of whom here? It all starts with being put on hold. The customer feels like their back in a shop with overworked staff... Does this feeling from service processes sound familiar? With our NFF "No Fail Found" avoidance approach, we intuitively map out typical operating errors and self-help tips to your customers.Troubleshooting optimized for end customers will be integrated into your service portals. This is how we significantly reduce hotline queries and returns in service and repair processes. We lower your after-sales costs and raise your customers' satisfaction.