The ability to delight customers and ensure their long-term loyalty to a brand has become one of the most important characteristics that set a successful company apart from the crowd. As Europe’s leading customer relationship management partner, we support you in achieving just that. Our top priority is to turn each customer contact into a positive experience that benefits both you and your customer. We prove this fundamental philosophy every single day to over 600 million consumers and business clients in over 35 languages. Our 43,000 employees always use the most appropriate medium for this – whether classic communication channels or online and social media channels.