Customer Satisfaction Validation
Our work creates added value – demonstrably
It is a testimony of great confidence that you entrust your service quality to us. But to what extent are your customers truly satisfied with our after-sales services? In order to identify any trends in the wrong direction at an early stage, we validate our evaluation findings with direct customer surveys. In these questionnaires, we use a variety of channels to get honest ratings from your customers. This also enables us to uncover unmet training needs. Intuitive dashboards give you the option to maintain full transparency on all your after-sales activities throughout the world at all times. You can also take advantage of a cross- and up-selling opt-in for the anonymized analysis of customer data to generate added revenues directly on-site.