Service Readiness Management
Stay actionable on international markets
When dealing with new technologies, it is paramount that knowledge be transported beyond country borders into local markets. We assume full responsibility for identifying and correcting any need for training at an early stage. Moreover, by providing you with our personnel, we become your general contractors for all after-sales activities in the desired country. This includes compliance with the individual service level agreements (SLAs). Because Arvato assumes the risk, you no longer have to worry about after-sales quality in your respective target country. Our objective is to raise the bar for service quality to the top level, thereby measurably heightening customer satisfaction on-site.
Securing your actionability, e.g. in handling new technologies - uniform quality standards guaranteed across all target markets.Christian Bust, Management arvato South Africa